Our advanced "jobs by email" will send you new jobs every day.
Recruiters will contact you directly about jobs they have available.
Registration only takes a few minutes, but will save you hours.
Franchise Support Manager - Domiciliary Care
Warrington (Full Time, Permanent) £38,000 - £40,000 / Year (Basic salary plus car allowance)
Franchise Support Manager - Domiciliary Care - Warrington, Cheshire
We have just taken a fantastic opportunity for one of the UK’s largest franchised care agencies to be a Franchise Support Manager. Your key role will be to support all franchise owners and to build their revenues by field support, regular phone contact, planned events, marketing programmes, email and written correspondence. Your primary responsibilities will be:-
• Provide guidance and support to owners increasing their client revenues to at least plan levels • Ensure all franchise owners receive phone contact at least twice per month, and that each call with corresponding actions is recorded on the UK ACT database • Ensure all franchise owners receive a face to face support meeting at least twice per year • Work with other UK support staff on behalf of franchise owners • Collaborate with the Franchise Development Manager in the 180 day hand over process • Provide field based training where appropriate • Provide input into the UK Support Team that will enable continuous improvement in Support delivery • Participate in the development and delivery of key programmes eg Owner Profitability Programme, Learning Disabilities, PEAQ etc • Provide clear and effective communications to all owners through all necessary means. • Maintain accurate records of support provided to owners using ACT and associated reports • Oversee production of necessary reports and analysis to enable accurate forecasting at national level and pre-empt /manage key issues locally. • Participate in the development and delivery of the UK training programme • Contribute to the development of new training initiatives • Drive Franchise Owner participation in all company events and programmes Your Secondary responsibilities will be:- Assist owners in selection of additional staff members • Participate in aspects of new owner training, including hosting events • Participate where appropriate in National Office led workshops and events. • Provide phone coverage to the Support Office on a rota basis. • Attend Convention / Home Office visits in Omaha as required Knowledge skills and attributes:- This position must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care and the related role to the Franchise Support Department. This position must demonstrate excellent oral communication skills and the ability to listen effectively. This position must have the ability to work independently, maintain confidentiality of information and meet deadlines. • Knowledge of all tools currently available to franchise owners for use in building their business. • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills. Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures. • Knowledge of the non-medical senior care industry. • Ability to organize and prioritize daily, monthly and yearly work. • Ability to establish good working relationships with management, colleagues and franchise owners. • Ability to sit at a desk and listen effectively for long periods of time on the telephone. • Ability to present a professional appearance and demeanor. • Must be patient and congenial on the telephone. • Must have computer skills and be proficient in Word and Excel. • Ability to work evenings or weekends as required. • Ability to travel extensively. • Ability to perform duties in a professional office setting. This position will require a degree of travel as the franchise owners can be based anywhere across the UK. This role is paying a fantastic salary of up to £40k and in addition there will be a car allowance for the successful applicant. If this role is of interest to you please apply and one of our Consultants will endeavor to contact you to go through this position and any other potential vacancies that may be suitable, based on your skills, ability and industry experience. Maxim is acting as an Employment Agency in regard to this vacancy, by applying you agree to let us seek work on your behalf.
